I have over 30 years of industry experience in teaching and training I am able to relate to employees at all levels offering business solutions, hands on training and advice to get the best out of people in the work place.
For more about me click on About.
In May 2017 I was contacted by Channel 5 to be the industry expert for series 13, episode 4.
Below is a section of the programme with me helping Alex Polizzi AKA The Hotel Inspector with her work at Churston Court in Devon. I was retained to do the training needed to get the staff up to speed.
I've chopped the original programme about a bit so it focuses on my contribution.
This as since stired up a lot of positive interest in me training other businesses following the broadcast. Please let me know if you would like me to help you.
During 2018 one of the projects I have been working on was as a consultant at Parker’s Tavern, the stand alone restaurant at The University Arms Hotel Cambridge, setting up the training for 110 team members of both front and back of house staff. This covered restaurant, bar, lounge, room service, afternoon tea and events training programmes pre-opening and through the first opening months. The hotel opened on the 1 August 2019 and has been awarded “Best City Hotel” by the Daily Mail’s “Hotel Inspector” and was, in October, the Best City Hotel of the Year according to the Sunday Times “Best Places to Stay: 100 Top Great British Hotels 2018”.
To work on a reinvention of one of Cambridge’s most iconic landmarks alongside Michelin starred Chef Director Tristian Welch has been a privilege and a very exciting journey. The hotel has been re-created over three years by architect John Simpson and interior designer Martin Brudnizki. It promises to have a very long and exciting future in Cambridge as it’s most luxurious venue to date.
I am delighted to be part of the great opening team who have received a number of amazing awards already. We have been honoured by the Daily Mails Hotel Inspector (see image or click here to see the article on their website) and with Best City Hotel of the Year in the Sunday Times Best places to stay: 100 Top Great British Hotels 2018.
This has been the biggest hotel refurbishment (outside of London) to open this year! All the hard work has paid off. Praise indeed!
Entries are now open for the 2019 UK Sommelier of the Year competition... More details can be seen if you click here.
The 2018 Taittinger UK Sommelier of the Year final was held on 16 July at the Savoy, London. The winner of the 2018 competition was Alex Freguin, Head Sommelier, Moor Hall, Ormskirk, Lancashire.
It was once again another great privilege to work with the UK Sommelier of the Year Technical Committee, judges and The Caterer with our new headline sponsor Taittinger. The regional spread of finalists led to a nail biting North West final three, with Tamas Czinki - head sommelier at Northcote in Lancashire placed second, while Pierre Brunelli, the beverage and wine manager at L’Enclume in Cartmel was third in the competition.
Congratulations to everyone involved and see you all again soon!
More details can be seen if you click here.
Entries for the 2019 Roux Scholarship will close on the 31st January so you need to be quick!
I have had the great privilege of working on the secretariat side of the competition for the past three years, as the completion moves forward I wish them all the very best success in what is one of the world’s leading culinary competition.
I've recently been working with the Princes Trust Hospitality Intervention Project. Vicky Yorke, the Trusts Get Hired Manager, said “Suzanne has a wealth of expertise, energy and passion and easily connects with people to get the tasks done. Suzanne was instrumental for us at The Prince’s Trust when we were designing our new short, high impact employability programme. Suzanne helped us with access to other Industry experts, the design and advice when it came to implementation. Whenever anyone mentions hospitality and training I always think of Suzanne.”
Please let me know if you would like to hear more about it.
September 2018 saw the publication of a new Food & Beverage Service text book for City & Guilds that I have been working on with John Cousins. The text book follows the new C&G Food & Beverage Service Level 2 Technical Certificate and will be widely used by apprentices in industry. It will be available here.
Alongside this textbook we have created another E-Learning site, Dynamic Learning, to assist Tutors and students as they work through their qualifications. Here is a Link if you would like to have a look.
The Theory of Hospitality and Catering 12th Edition (Hodder Education Publication). Hard copies available if you click here.
Essential Food and Beverage Service for Levels 1 and 2 (editing consultant). Hard copies available if you click here.
Or all are available on the Hodder Learning Platform if you click here.